Authentic experiences
Reviews must reflect genuine firsthand experiences and accurately distinguish facts from opinions. Do not fabricate work, buy reviews, use undisclosed insider reviews, impersonate someone else or offer incentives conditioned on a positive or negative rating. Disclose material relationships where relevant.
Providers cannot remove or hide reviews simply because they dislike them. We do not remove an honest negative review merely because it is critical. These policies do not prohibit lawful consumer criticism or penalize a user for an honest review.
Moderation and challenges
We may remove or restrict content that is fraudulent, unlawful, unrelated, harassing, infringing or exposes private information. Disagreement with an opinion is not by itself evidence of falsity. We may investigate reported content and request supporting context.
Report a review through Support with its reference and the specific policy concern. We may retain relevant records while reviewing. A moderation action can be challenged through Support. Reviews are user statements, not a platform guarantee or independent inspection of work.